ITechLine

I canceled an order on August 1. It apparently was shipped on August 5 even though it was cancelled 4 days prior.

Supposedly it was delivered on August 9, but I was out of town. When I got home, there was no package there.

I filled out a lost order claim form with the only information that I had because I had not received any emails from IT Works.

I tried to contact IT Works multiple times but none of their phone numbers work.

All their phone numbers go to another scam where they try to sell medic alerts, insurance or some other product.

Big rip off.

Try some of their phone numbers yourself. They are listed below.

I am not saying we didnt and do enjoy our product, i need to cancel our orders from here on out bc we are tight on money and about to have a newborn.

MY TOTAL MISTAKE WAS THINKING THESE PEOPLE WHO (CANNOT SPEAK ENGLISH WELL, NOR OR ANY OF THEIR TECH SUPPORT AGENTS HAVE AMERICAN NAMES: EVERY TIME I CONTACTED ANYONE FOR HELP IT ALWAYS TOOK THEM HOURS TO HELP AND THEY ALWAYS WANTED MORE MONEY!! I MADE THE HORRIBLE MISTAKE OF BELIEVING THAT THEY WERE A GOOD COMPANY!

AFTER ONE AGENT NAMED: (REETURAJ?) ATTEMPTED TO INSTALL ADVANCED MANAGER ONTO MY COMPUTER HE DELETED SEVERAL OF MY EXCEL FILES THAT HAD ALL OF MY PERSONAL AND FINANCIAL INFORMATION WITHOUT MY KNOWLEDGE OR CONSENT! THEN AFTER CONTACTING HIM AGAIN TO EXPRESS MY TOTAL DISBELIEVE AND ANGER; HE SPENT OVER 5 HOURS TRYING TO GET MY DELETED FILES BACK; BUT WAS UNABLE TO DO SO! I BLOCKED THIS COMPANY BUT THEY KEEP SENDING ME EMAILS BECAUSE I BLOCKED THEIR PHONE CALLS! I STATED THAT I WOULD NEVER CONTACT THEM FOR ANYTHING EVER AGAIN AND TO LEAVE ME ALONE!!

SOMEONE NAMED: NIKHIL SAXENA?

KEEPS SENDING EMAILS AND ATTEMPTING TO CONTACT ME VIA PHONE! I PLAN ON CONTACTING THE BETTER BUSINESS BUREAU!

LUCKILY I CONTACTING "MICROSOFT" A GOOD AMERICAN COMPANY WHO TOLD ME THAT THEY WERE "SCAMMERS" AND TO CONTACT MY BANK IMMEDIATELY FOR WHAT THEY CHARGED ME FOR THE ADVANCED MANAGER AND THAT MICROSOFT WOULD FIX MY COMPUTER BACK; WHICH THEY DID WITHIN 90 MINUTES NOT 5 HOURS?? DON'T FALL INTO THE TRAP OF THIS SORRY ARABIC COMPANY; YOU WILL REGRET IT!!

Did they change their name, or at least the caller ID because too many complaints online about defrauding clients? Thought I would let people know.

And BTW - my original complaint was they burned me $199 on unnecessary service - I had a problem with a Trojan that I ended up solving myself - but before I did so, called the service line for Vipre, the virus protection people, and got them (apparently Vipre outsourced to Itechline - maybe still does). Service was incompetent, and ended up doing more damage than they solved. But the biggest problem was they tried to get $400 more from me to "fix" two computers that had absolutely no problem.

Now, 2 1/2 years later, they are still calling me, trying to get me to pop again for their unnecessary and fraudulent service, and will not take me off their list no matter how much I ask or threaten. I boil over every time.

Whether Itechline or Nayak A, still a scam.

We received a call asking about printer numbers. The store was really busy so after trying to have the person call back at another time they proceeded to intimidate me by saying they would charge me for a technician they would have to send out if I hung up the phone before giving them the printer number.

I read the first number I saw on the printer and then I was able to get off the phone. We just received an invoice for $1000 dollars worth of products we haven't received or even ordered in the first place.

HUGE SCAM! THESE PEOPLE NEED TO BE SUED AND STOPPED!

Harassed with multiple phone calls. They state they will not stop calling no matter what.

They call from multiple phone lines, so it is impossible to block call. Next step, calling police. I know longer own the computer in question. I am considering changing my number because of the high volume of calls.

They are rude, threatening and I can barely understand their heavy India accent.

I am afraid they will try to do something to sabotage my phone, as they are very threatening. Do not for any reason get involved with this company.

I was having some sluggish computer issues about 6+ months ago and found OnlineTech247 in a Google search for Microsoft tech support. When I called their # 1-85*-527-****, they said they would inspect my computer, which they did, and let me know what they found.

They said my computer and all of my computers were "infected" because my entire NETWORK was infected; they would have to clean all of my computers. To make a long story short, they talked me into purchasing their "LIFETIME Network Support" plan which was almost $800. Since they said I would have unlimited infinite support for all my computers and devices under this plan, I decided it might be worth the cost. Well, today I was having computer issues so I called their number--I have called a number of times previously for tech support with success--and I get a message saying "this number has not been set up to receive calls"!

After at least 5 calling attempts, I emailed them and asked them to call me.

Well, not only did they not call me, they have not responded to my email after 4 hours. I am now feeling very scammed and unhappy!

I too called Microsoft support (at least that was the # I thought I was calling and it was ITechline. They charged me 99.99 in april of 2014 and then when I called in Oct with my computer slowing down so bad again they transferred me to gotechs247.

This is where they told me that my computer had been hacked into and showed me what looked like someone was getting in by the minute. They advised I would have to buy the Micosoft Network Secuirty asap. Went on line with me to amazon to show the cheapest I could get it would be 689.00 but they could put it on for 499.99. Thinking that someone out there was getting all my information, I did it!!

When I called back 2 weeks later to tell them I was still having problems the tech said he would work on it and get back to me. I seen him working on my computer but I had to go out. It was taking along time. He called me about 4 hours later when my phone was off.

Told me to call him back and that everything was done.

I have been calling him for 24 hours now and the 2 #'s I have do not even ring anymore. I am very disappointed in them and I am more disappointed in myself for falling for their scam.

In Feb 2014 I contacted Microsoft regarding a desktop problem and was referred to an 800 #. This # ended up being ITechline whom I was advised was a subcontractor for Microsoft.

After having them do some minor repairs to the tune of a $159.99 charge I was back up and running.

Forward to August 28,2014. I was called by "Steve" from ITechline and advised that 75% of my files (55K) were corrupt. He insisted that I update my windows 7 to the tune of a one time charge of $309.00 + tax. After asking some questions to which I received NO straight answers, I put my wife on the phone hoping that she could understand what "Steve" was saying.

When I got back on the phone, I was advised that "Steve" would terminate all security on my laptop because my Wife was rude and threatened him. I was able to listen in on the entire conversation and NEVER heard her being rude or threatening. "Steve" advised he was cutting the security on both laptops and my the Apple that my wife uses and hung up the phone. I called him back to ask why the termination and he hung up again.

I then contacted Microsoft and had all problems corrected within an hour.

SCREW ITechline AND "Steve". Had "Steve" been within driving distance, I would have paid him a visit in person to fix the problem.

A year ago, my desktop PC was acting sluggish, so I googled Microsoft support, and the phone number for iTech line was the first number to come up. Stupidly, I assumed I was contacting Microsoft, and let them take possession of my computer.

Same story as others have stated..they allegedly found multiple viruses and wanted to charge me $400 to clean up my PC. I declined. Fast forward to today: they call me. 'Phil' who could barely speak English, proceeded to tell me it was time for my annual tune up.

I stopped him right there, told him I was aware of this scam.

'Phil' told me to seek psychiatric help. I told him to *** off and never call me again.

Somehow these guys got the contract to provide phone support for the Vipre virus protection program.

I had a problem with a Trojan that Vipre could not fix. Via email Vipre tech support said to install Vipre 2014 but it would not install. I phoned, got ITechLine, and they told me they could fix it but it would cost $200. I said I have a BounceBack backup of my hard drive, I’ll just wipe it out and restore from the backup. They said no, it’s a network problem and will affect other computers on my network. So I paid.

Next they examined my daughter’s laptop, found error messages, told her she was infected too. But she said no, a company computer. She would talk to her IT group. They later examined the machine and found no problem.

Next ITechLine logged into my laptop. Found a lot of error messages, told me it was infected. Should they charge the same credit card? (Oh, were we not clear? It’s $200 per machine.) I said no this time, would use my BounceBack backup. Later I examined those error messages carefully and saw they were meaningless things, e.g. my printer wasn’t turned on so failed to print. And to this day (4 months later) absolutely no problem with that laptop. ITechLine was simply trying to sting me for $600, at least $400 of which was completely unnecessary.

Getting back to my main computer – they spent hours, never could install Vipre 2014 and in the meantime complete destroyed my system, to the point where I could not open programs like Microsoft Word and others asked me to re-register. So I did go back to the BounceBack backup and restore from there. So problem A, they were incompetent. Could not fix my machine and instead messed it up in a really big way. $200 for nothing.

The thing I cannot forgive, however, was telling me that two laptops were corrupt when they weren’t, telling me my network was corrupt when it wasn’t, and trying to sell me a total of $600 worth of service, at least $400 of which was completely unneeded. Their approach was very much like the furnace or waterproofing companies who try to burn elderly homeowners for thousands of dollars in repairs that they don’t need.

Be warned.

I thought I was verifying they were Microsoft as I said to verify the number in my desktop, which they did. I let them take over my computer.

Next day I realized it was a scam and looked on google for Microsoft and first thing that came up was Microsoft-ITechline. I called them, they charged me $ 550. to "fix" my computer which was only a scan. I can do that myself.

He said he worked for Microsoft. After 3 months, I started getting calls from ITechline and wanting me to renew my subscription. I said no and then called again what I thought was Microsoft corp. The man I talked to said he was with Microsoft.

It all the while was ITechLine.

I finally last night got the correct phone number, reported it to Microsoft Corp. and this morning I called my credit card company and am getting a full refund since this was a big time fraud.