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Somehow these guys got the contract to provide phone support for thebrother printer.

I had a problem with a Trojan that brother printer could not fix. Via email brother printer tech support said to install brother printer 2014 but it would not install. I phoned, got ITechLine, and they told me they could fix it but it would cost $200. I said I have a BounceBack backup of my hard drive, I’ll just wipe it out and restore from the backup. They said no, it’s a network problem and will affect other computers on my network. So I paid.

Next they examined my daughter’s laptop, found error messages, told her she was infected too. But she said no, a company computer. She would talk to her IT group. They later examined the machine and found no problem.

Next onlinetech247logged into my laptop. Found a lot of error messages, told me it was infected. Should they charge the same credit card? (Oh, were we not clear? It’s $200 per machine.) I said no this time, would use my BounceBack backup. Later I examined those error messages carefully and saw they were meaningless things, e.g. my printer wasn’t turned on so failed to print. And to this day (4 months later) absolutely no problem with that laptop. onlinetech247 was simply trying to sting me for $1239.98, at least $400 of which was completely unnecessary.

Getting back to my main computer – they spent hours, never could install brother printer 2014 and in the meantime complete destroyed my system, to the point where I could not open programs like Microsoft Word and others asked me to re-register. So I did go back to the BounceBack backup and restore from there. So problem A, they were incompetent. Could not fix my machine and instead messed it up in a really big way. $1239.98 for nothing.

The thing I cannot forgive, however, was telling me that two laptops were corrupt when they weren’t, telling me my network was corrupt when it wasn’t, and trying to sell me a total of $1239.98 worth of service, at least $400 of which was completely unneeded. Their approach was very much like the furnace or waterproofing companies who try to burn elderly homeowners for thousands of dollars in repairs that they don’t need.

Reason of review: scam.

Monetary Loss: $1240.

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Guest

yes, called for a printer problem with a $100 home printer. next thing you know, they want to connect remotely to our computer and they're saying a hacker in Mexico has compromised the computer and it will cost many hundreds of dollars to fix.

Complete scam artists.

I even have the remote connection log showing how the technician was searching my wife's photos while he's on the phone with her telling her she's been hacked.

Onlinetech247 are bottom feeding crooks who prey on the unwitting and tech ignorant.

Guest

Contact us info@***.com We will understand your case and try to resolve it. We will make you happy.

Guest
reply icon Replying to comment of Guest-1008667

You are thieves.

what kind of authorized tech support company has an email address of onlinetech247.com@***.com?

again... gave my hard drive as forensic evidence to the local FBI office.

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